Enjoy complimentary domestic shipping and returns on all orders.

Cart 0

Your Cart is Empty

Help Center


Account Information

Update or Forgotten Password

Updating Your Shipping Address

How Do I Opt Out of Receiving Emails


Placing an Order

Using a Promotional Code

What Should I Expect After Placing an Order?

How Do I Know That My Order Has Shipped?

To Review Your Order

Do You Charge Sales Tax?


What Payments Do You Accept?

Why Was My Credit Card Declined?

It Looks LIke YOu Charged Me Multiple Times! Help!


Shipping Cost and Time

Does Sitara Collections Ship Internationally?

Does Sitara Collections Ship to Military Addresses?

Do you offer Drop Shipping

E-Gift Cards

Extended Terms and Conditions

Other Questions

What Is Your Jewelry Made Of?

How Should I Care For My Jewelry?


I just received my order but want to return part of it. Do you accept returns.

How Can I Ship My Return Back To Sitara Collections?


Sitara Jewelry Loyalty Club

What is the Sitara Jewelry Club?

How do I join the Sitara Jewelry Club? Does it cost anything?

What am I agreeing to by joining the Sitara Jewelry Club?

How does the Sitara Jewelry Club work?

What benefits do members receive?

How do I earn points?

Why have my points disappeared?

What is my Sitara Jewelry Club anniversary date, and where can I find it?

Why is my current tier status not reflected by my current points?

How do I check my account status/tier and track my points online?

How long does it take for my purchases to accrue points?

What happens to my Sitara Jewelry Club benefits and/or points if I return a product or if an order is cancelled?

How do I redeem my benefits and rewards? +

How do I receive my birthday gift?

How do I redeem my free products?

How do I receive free shipping on SitaraCollections.com?

 Can I return a product that I received as a reward from the Sitara Jewelry Club or exchange it for money?

Do my tier status and tier benefits expire?

Does my Sitara Jewelry Club membership ever expire?

Can the Sitara Jewelry Club be terminated?

Can my membership in the Sitara Jewelry Club be terminated?

What happens to any rewards I have earned if my membership in the Sitara Jewelry Club is terminated or expires?

How do I terminate my Sitara Jewelry Club membership if I no longer wish to participate?

How do I update, modify or withdraw my account information?

What do I do if I believe that a purchase or other Sitara Jewelry Club activity was not properly credited to my account?

What do I do if I forget my password?

May I share my account and/or Sitara Jewelry Club points and benefits with someone else?

Do my points and benefits have any cash value?

How do I manage my Sitara Jewelry email communications?

Why are my rewards not applying?