Help Center


Account Information

Update or Forgotten Password

Updating Your Shipping Address

How Do I Opt Out of Receiving Emails


Placing an Order

Using a Promotional Code

What Should I Expect After Placing an Order?

How Do I Know That My Order Has Shipped?

To Review Your Order

Do You Charge Sales Tax?


What Payments Do You Accept?

Why Was My Credit Card Declined?

It Looks LIke YOu Charged Me Multiple Times! Help!


Shipping Cost and Time

Does Sitara Collections Ship Internationally?

Does Sitara Collections Ship to Military Addresses?

Do you offer Drop Shipping

E-Gift Cards

Extended Terms and Conditions

Other Questions

What Is Your Jewelry Made Of?

How Should I Care For My Jewelry?


I just received my order but want to return part of it. Do you accept returns.

How Can I Ship My Return Back To Sitara Collections?


What is Via Bill

What is Installments by Via Bill

How Do I Use Installments by Via Bill?

Where Can I Use Via Bill

How Does the Via Bill Payment Schedule Work

What If I Can't Pay a Via Bill Payment

Is There A Limit As To How Much I Can Spend Using Via Bill

When Will My Orders Be Delivered If I Use Via Bill

How Do I Return An Item If I Used Via Bill