Help Center

If you want to change your password, or have forgotten it, go the first page where you LOG IN and click on "Forgot Password". It will walk you through the process in 2 easy steps, then hit submit and it's complete.

When you make a purchase, it saves all of the shipping address's you have used. You will be able to view and add or change an address each time. Click on the words "View Address" and you can insert a new address.

Go to the bottom of the "Account Information" section and click on "Unsubscribe".

Sitara Collections features a simple 3-step checkout process. • Step 1: "Shipping", enter your shipping address. • Step 2: "Billing", choose the credit card you chose to use. Enter your payment information. Enter a separate billing address if different than your shipping address. Each time you place an order you have the opportunity to add or delete a shipping address. • Step 3 Review your order summary. If you have a promo code or gift card, you may enter it here. Click the "Submit" button to complete checkout and submit your order.

Promotional offers are subjected to change and end at the discretion of Sitara Collections, are nontransferable and not valid on previous purchases, purchases of gift cards, taxes, or shipping & handling charges, unless specifically noted. Offer are valid only on this Store. Sitara Collections in its sole discretion may refuse to redeem any promotion code or offer that it believes in good faith to be fraudulently or improperly obtained and/or that has not been redeemed by the intended recipient of the promotion code or offer. Sitara Collections in its sole discretion reserves the right to invalidate and/or not honor promotion codes or offers that are obtained through any party other than Sitara Collections, including, but not limited to, through third party sites.

Once your order has been successfully submitted, you will automatically receive a confirmation email that includes your order number. Your order will then be reviewed and after payment have been confirmed, it will be prepared with a shipping label you will receive another email with shipping confirmation. We encourage you to print or save the Thank You page and Order Confirmation email for your records.

We will email you as soon as your order ships. The notice will also contain a tracking link within the email that you can click on for more detailed shipping information.

To review the details of orders, either current or in your history, pull the order number that is sent within each confirmation email. Go to "My Account" and you can view the list of all purchases by order number. Click on the order number you are looking for to get more detailed information.

Orders shipping to addresses in the following states are subject to that states sales tax: Maryland (MD)

We currently accept Visa, MasterCard, American Express, Discover Card, and Diner's Club, Amazon Pay, Apple Pay, PayPal and Afterpay. When your credit card is authorized, funds are put on hold until the transaction is completed. All purchases require bank authorization prior to shipping. Only authorized orders will be processed and shipped. Your billing information must be exactly as it appears on your credit card statement. If any numbers are different, the order cannot be processed. Be sure to correctly spell city names and avoid using abbreviations (unless that is how it appears on your statement). Contact your financial institution if you need the exact billing address associated with your credit card. For your security, Sitara Collections requires you to enter your 3- or 4-digit card identification number (CID/CVN/CVV/CVC) on all orders for Visa, MasterCard, American Express, and Discover transactions.

If a debit card or check card is used to make a purchase at Sitara Collections and the purchase is not accepted for any reason, please be aware that most banks will continue to hold the 'authorized' funds (counting against the account balance until the authorization clears) even if the order is not accepted. The most common reason for a failed transaction is that the billing address entered does not match the billing address for the debit/check/credit card being used for payment. Sitara Collections uses an Address Verification System (AVS) that will reject any transaction for a billing address mismatch for security measures. Sitara Collections does not have the capability nor is it obligated to release the bank's temporary hold of authorized funds. Since Sitara Collections does not have the capability to release the bank's temporary hold of funds, Sitara Collections cannot be held responsible for the policies of the customer's banking institution regarding the holding of authorized funds. Please note that authorization fund holds last for varying periods, depending on the issuing credit card company's policy. This period may last as little as three days or as long as several months. If such a situation arises, we suggest that the customer contact the issuing credit card company or bank directly.

Unless you received an order confirmation, we did not charge your card. If your credit card was declined, you may see pending transactions for each attempt to submit payment. The pending transaction will clear up within three to five business days, depending on your bank, and will never turn into a charge. You will always get an email confirmation when an order is successfully placed on our site. Please check your billing address before submitting the order again.

Sitara Collections offers FREE US Shipping on all orders (before tax & shipping, after promotional discount). No promotion code is required. All orders placed by 9AM EST Monday - Friday will be shipped same day. Orders placed after 9AM EST will be shipped on the next business day.
2-Day and Overnight shipping services are not available for shipments to APO/FPO/DPO, P.O. BOX destinations, U.S. Territories and some locations in Alaska and Hawaii.

Estimated Shipping Times:

- Free USPS Shipping on ALL orders  (3-5 business days) before tax & shipping.
(Estimated delivery time for AK, HI and Puerto Rico is 14-20 days.)

- FedEx/UPS 2day - $14.00 (2 days) NO SATURDAY DELIVERY
(Estimated delivery time for 2day and overnight shipping to AK & HI is 3 business days. We do not offer 2-day or overnight shipping to Puerto Rico.)

- FedEx/UPS Overnight - $24.00 (1 day) NO SATURDAY DELIVERY.

No, at this time, we do not ship internationally. 

SitaraCollections.com ships to all stateside locations. All shipments to APO, FPO, and DPO addresses are sent via USPS. Due to military handling time, delivery to some destinations may take up to 21 days.

Yes, we do offer drop shipping through a Drop Shipping supplier.The benefits include:The customer purchases our products from you.Earning income with no inventory!Offering hundreds of handmade jewelry products on your website with no hassle.No worries about shipping.Keep your customers coming back with our incentivesPLEASE NOTE: This program is only available for businesses inside the United States.  We ask that you do not sell our products on Amazon, Overstock, Etsy or Ebay.Please email us at [email protected] if you are interested in adding a drop ship program with Sitara Collections. 

• Your Sitara Collections E-Gift Card may be used to purchase any merchandise on-line at Biossance.com.
• Purchase or use of Sitara Collections E-Gift Cards constitutes acceptance of all terms and conditions.
• Treat and safeguard your itara Collections E-Gift Card like cash. Biossance is not responsible for lost or stolen e-gift cards.
• When you make a purchase with your itara Collections E-Gift Card number, the value of your purchase plus any shipping/handling fees and sales tax, if applicable, will be automatically deducted from your E-Gift Card number balance.
• If the value of your itara Collections E-Gift Card is greater than the amount of your total purchase, you will be able to use the remaining balance for future purchases, subject to these terms and conditions. If the value of your itara Collections E-Gift Card is less than the amount of your total purchase, you must use a credit card or other payment method available at itara Collections.com in order to complete your purchase.
• The itara Collections E-Gift Cards are non-refundable, are not redeemable for cash, cannot be replaced if lost, stolen or destroyed and cannot be resold or transferred for value, except where required by law.
• Once a Sitara Collections E-Gift Card is activated it is not transferable to anyone else.
• The Sitara Collections E-Gift Cards do not have activation charges, or service fees.
• Sitara Collections reserves the right to close customer accounts and request alternative forms of payment if a fraudulently obtained Sitara Collections E-Gift Card is redeemed on purchases through SitaraCollections.com.
• If you return merchandise originally purchased with a Sitara Collections E-Gift Card, any refund will be issued in the form of Sitara Collections store balance, which may be used online at SitaraCollections.com.
• The Sitara Collections E-Gift Cards cannot be used to purchase other gift cards.
• Promotions and other special offers may not be used to purchase Gift Cards.
• Any merchandise purchased with a Sitara Collections E-Gift Card is subject to the Sitara Collections return policies.
• Sitara Collections E-Gift Card are only available in pre-set denominations. itara sCollections does not offer custom e-gift card value at this time.
• Your Sitara Collections E-Gift Card never expires.

Our jewelry is hand-crafted using a variety of high quality materials, including semi-precious stone, glass, resin, 18K gold, sterling silver and brass. Exact materials associated with each style are listed on their product detail page.

M A T E R I A L S 

Sitara Collections metal jewelry is handmade using either sterling silver or 14KT gold plate over brass.  We also have pieces that have 14KT gold over sterling silver, as well as fashion jewelry made out of brass or faux gemstones. We have provided the materials used in the making of our jewelry in the details section for each item, so you can decide if the item is right for you.  We use faceted and cab stones as well as various man-made stones and different variety of Hydro Glass. All jewelry on this site is as per international standards and does not contain Nickel, Cadmium or Lead.  Many of our pieces also come with an anti-tarnish plating on them to keep the silver looking fresh longer.

M E T A L S

Gold-Plated Brass:The base metal of this jewelry is Brass, which is an alloy of Copper and Zinc. The pieces are then 14k Gold plated.  Our gold-plated brass jewelry is lead-free and nickel free. Our gemstones are semi-precious gemstones unless noted otherwise.

STERLING SILVER

The Sterling Silver used is all 92.5% silver.  Our styles range from a high-finish to matte and slightly oxidized, depending on the style. Some silver styles are brass (such as our cuffs) and have 20 mils of Silver plating, and will be noted under the metal on the detail page.  All of our sterling silver and gold-plated sterling silver is marked with the 925 symbol.

S O U R C I N G

We do our best to source stones that are ethically mined. Most of the stones in our collection come from India and Brazil.  All of our jewelry is fair trade, made for us by our artisan producer groups.

A S S E M B L Y

All of Sitara Collections jewelry is handmade and assembled/finished in India, all cast pieces are made in India.  We do not buy from China.  The only items in our collection not from India include our leather bracelets from Indonesia and fashion bracelets from Guatemala.NickelWe do not add Nickel to Sitara Collections Jewelry, however there can be trace amounts in some of the metals we use in our production which could lead to low levels being present in some of our pieces. These levels are tested regularly to ensure they are low enough that most people will not have a reaction. A small number of people who are hypersensitive may suffer a reaction.

Many factors can influence the condition of jewelry. Therefore you should make sure that your jewelry is properly cleaned, repaired and stored. Take care to avoid extreme humidity or heat as this may cause tarnishing. This will keep them looking their best.

CARE INSTRUCTIONS

Please follow these steps to ensure your beautiful jewelry lasts a lifetime. Wearing Silver Jewelry will naturally tarnish over time. Always protect your jewelry from knocks, scratches, chemicals, sunlight and heat/cold to minimize these effects.We recommend removing jewelry when you shower and particularly when on the beach, in the sea or in chlorinated water.Avoid spraying perfume or applying creams directly onto your jewelry.Keep away from extreme temperatures, humidity and sunlight, and avoid wearing your jewelry when using bleach.

Storing

To protect your jewelry, pieces should be individually placed in a pouch or within a soft lined box to stop them being scratched or tangled. Ideally store your jewelry in a dark, cool and dry place, and try to keep pieces apart, so that they don't rub together or tangle up.CleaningMetal -Using a soft, lint free cloth is an effective way to keep silver, 18ct yellow gold vermeil jewelry looking shiny and lustrous. A silver cleaner can also be used to clean sterling silver pieces. Ideally, store silver pieces in an airtight bag to help reduce tarnishing. Do not use tissue paper or paper towels to clean metal as they can cause scratching.

Gemstones 

Since many gemstones are quite delicate, hot water, harsh chemicals and cleaners should be avoided at all times. We advise cleaning your semi-precious gemstones with a clean, soft, damp cloth after wearing. Very porous stones such as turquoise should be cleaned using an untreated, dry, soft cloth only. Do not use tissue paper or paper towels to clean gemstones as they can cause scratching.

Absolutely, we want to be sure you are 100% satisfies with your purchase.Please note: Final Sale items cannot be returned. 

If unhappy for any reason, email us for a pre-paid USPS return label so you can easily send back your purchase. We are NOT responsible for lost return packages, and recommend you insure and track your package. You are also welcome to use the shipping method of your choice. Please address all returns to:

SITARA COLLECTIONS

952 W. Main Street

Crisfield, MD 21817

You will receive an email confirmation from Sitara Collections once your return has been processed completely. You will NOT receive an email when your return has been received by our Returns Department. Please allow up to 20 days for your package to arrive and our Returns Department to refund your original form of payment. For more about our return policy, visit the Returns page.

As a member of the Sitara JewelryClub rewards program, you can enjoy exclusive perks, earn points when you shop and get free shipping on every order when you become a Sitara Jewelry Club member.

You can join Sitara Jewelry Club by signing up at https://www.sitaracollections.com/ and following the prompts to register. In order to sign up, you must provide your email address and create a password. There is no cost to join.

By becoming a Sitara Jewelry Club member, you acknowledge that you have read, understood and agree to be bound by the Program Terms of Service and by the terms of our Privacy Policy, website Terms & Conditions and by any changes or modifications we may make.

Please refer to the Sitara Jewelry Club: Terms & Conditions of Participation for the full list of program terms.

For every dollar you spend on sitaracollections.com within a single year from the date you enroll, you will earn 3 points towards exclusive benefits and rewards, like free shipping, birthday gifts, member events and more insider perks. 

There are 3 membership tiers:
• FAN = 0–199 points
• ENTHUSIAST = 200–599 points
• LOYALIST = 600+ points

When you join, you will be automatically placed at the Fan tier and be eligible for all its associated benefits. Once you earn at least 200 points in your first year, you will be automatically moved up to the Enthusiast tier. If you earn 600 points or more in your first year, you will qualify for the Loyalist tier.
Your status at a particular tier is valid for the year in which you qualify for that tier and the following full year. After that, you will need to earn enough points to qualify for that tier each year. For example, if you qualify for the Enthusiast tier during your first year, you will maintain Enthusiast status during your second year. But, if you earn less than 200 points on eligible purchases and qualifying activities during your second year, you will drop back down to Fan status for your third year.

The higher the tier, the better the rewards.

As a member, you earn points that determine your tier and associated benefits and rewards.Points Benefits: At different point levels, you will redeem product rewards that can be used in conjunction with a purchase on sitaracollections.com. These rewards are based on the total number of points you have accumulated in a single year as listed below. You must redeem your product rewards per transaction on sitaracollections.com. You must unlock your available points prior to your anniversary date, or the available rewards will expire. On your anniversary date, your points reset to 0 and you start accumulating new points and earning new rewards.

Fan: 0–199 Points

• 15% off your first sitaracollections.com purchase.

• Earn bonus points per order made on sitaracollections.com during exclusive bonus-points events.• Free standard shipping.

• Birthday gift: $19 off $20 order or more (valid once per year during your birthday month). • 

Enthusiast: 200–599 Points

All Fan benefits, plus:

• Birthday gift: $30 off $31 order or more (valid once per year during your birthday month).

• Early access to events and product launches.

Loyalist: 600+ Points 

All Fan and Enthusiast benefits, plus:

• Birthday gift: $50 off $51 order or more (valid once per year during your birthday month)

Enthusiast: 200–599 Points

All Fan benefits, plus:

• Birthday gift: $30 off $31 order or more (valid once per year during your birthday month).

• Early access to events and product launches.

Loyalist: 600+ Points 

All Fan and Enthusiast benefits, plus:

• Birthday gift: $50 off $51 order or more (valid once per year during your birthday month)

• Free 2-day shipping (with a $50+ purchase).

To earn points, you must be a member of the Sitara Jewelry Club.You must also: (1) be signed in to your online account at sitaracollections.com at the time of purchase; or (2) provide your email address when purchasing on sitaracollections.com. If you are not a member of the Sitara Jewelry Club at the time of purchase, you must enroll at sitaracollections.com within the next 24 hours, using the same email address you provided at the time of purchase, in order to be eligible to earn points on that purchase.Sitara Jewelry Club members receive 3 points for every U.S. Dollar ($1) spent on eligible purchases on sitaracollections.com. Eligible purchases include regular-priced merchandise and exclude eGift cards, sales tax, state fees, discounts, shipping and delivery charges and/or other excluded charges specified by us from time to time.Members will not receive points or benefits from retail purchases made at airport store locations or from purchases made at retailers. Purchases made outside of the United States are also not eligible for the Sitara Jewelry Club. 

In addition to these purchases, here are more ways to earn points at sitaracollections.com:

• Earn 25 points (capped at 100 points per year per member) for writing product reviews on sitaracollections.com that get published.  These will be manually added to your account once the review is published.

• Earn 20 points by signing up with email address

• Earn 20 points by following us on Instagram

• Earn 20 points by following us on Twitter

• Earn 20 points by following us on Facebook.com

• Earn 100 points by editing your birthday in the Rewards launcher and providing the month and date of your birthday

In order to earn points, you must be logged in to your account before posting. Earn bonus points per order made at sitaracollections.com during exclusive bonus-points events. On each anniversary of your enrollment date, your accumulated points for the previous year will expire and your points will reset at 0. Please refer to section 9 for more details on your points.

*All points are pending until your order ships.

Your points should not disappear. When you redeem your product rewards the available points in your account will remain based on the amount of points you have earned. If your points disappear please contact Customer Service at (917) 575-0467.
Points are valid for one year from your Sitara Jewelry Club anniversary date. On your anniversary date each year, your available points expire and reset to 0 and you start accumulating new points to redeem your product rewards.

On your anniversary date, even though your points reset to 0, your tier status is determined by the number of points earned in the prior year.

This is the anniversary of the date when you enrolled in the Sitara Jewelry Club, and it occurs on a 12-month cycle. For example, if you joined the Sitara Jewelry Club on May 15, 2021, your anniversary date would be May 15, 2020, and every May 15 of each following year.

Your anniversary date is shown in your Sitara Jewelry Account Page

In year one of your Sitara Jewelry Club membership, your tier status is determined by the points you accumulate during that first year. After year one on your anniversary date, your points reset to 0, and you can start earning point benefits again. The points you accumulated during the prior year of membership determine your initial tier status for the next year, and you are eligible for those tier benefits regardless of the number of points you have.

You can check your Sitara Jewelry Club status by visiting your account online at sitaracollections.com, where you can track your current points, tier and available benefits. All points are pending until your order ships.

It may take 24–48 hours from the time your order ships. If points have not been credited to your account within this timeframe, please contact Customer Service at (917) 575-0467.

Any product that is returned or any order that is cancelled will reverse the points you received from that purchase. If you moved up to a new tier on that order, your tier will also be adjusted accordingly.
If it is found that an order is obtained through fraudulent or other activity that violates the Sitara Jewelry Club Terms & Conditions, those points and your tier status, if applicable, will also be reversed. 

Your Sitara Jewelry Club benefits and rewards can only be redeemed on bobbibrowncosmetics.com at checkout with your purchase, except for bonus-points events and VIP member events. You will find your eligible offers and rewards (with offer codes if applicable) listed in your personal account. Details on event rewards will be provided for each event when the time comes.

Rewards can only be redeemed when making a purchase on sitaracollections.com, except for bonus-points events and VIP member events. You must be logged in to your account to redeem your benefits and rewards.

If you have entered your birthday information into your account profile by the 15th of the month before your birthday, you are eligible for a birthday gift in your birthday month. For members, you can redeem your birthday gift at bobbibrowncosmetics.com by making a purchase and applying your offer code during the month of your birthday.

All birthday gifts must be redeemed during your birthday month. For example, if your birth date is October 13, you must redeem your gift by October 31, otherwise the offer will expire. You must be logged in to your account to redeem your birthday gift. There is a limit of one birthday gift per member per year, and birthday gifts cannot be transferred, delayed, exchanged or returned.

At certain point levels (400 and 600 points), you are eligible to unlock points for a free product with any purchase on sitaracollections.com. To unlock your points, log in to your account and choose one of the eligible products on your account page and add it to your bag. If you do not unlock your available points before your anniversary date, your points will expire. Product rewards are subject to availability and cannot be exchanged or returned for points, another product or a monetary refund.

• Standard Shipping with any purchase on sitaracollections.com is free for all Sitara Jewelry Club members. You must select “Standard” shipping at checkout and be logged in to your account.
• 2-Day Shipping is free for Sitara Jewelry Club members at the Loyalist tier with any $50+ purchase. You must select “2nd Day” shipping at checkout and be logged in to your Sitara Jewelry account.

No. Products received as a reward (e.g., birthday gift) through the Sitara Jewelry Club cannot be returned or exchanged for money or any other products or points.

Tier benefits are valid for as long as you are at a specific tier. If you move down a tier, your benefits change accordingly.

After year one on your anniversary date, your points reset to 0, and you can start earning benefits again. While your points reset each year on your anniversary date, your tier status is determined by the number of points you earned during the prior year of membership, regardless of how many points you unlocked. Your status at a particular tier is valid for the year in which you qualify for that tier and the following full year. After that, you will need to earn enough points to qualify for that tier each year. For example, if you qualify for the Enthusiast tier during your first year, you will maintain Enthusiast status during your second year. But, if you earn less than 200 points on eligible purchases during your second year, you’ll drop back down to the Fan tier at the onset of your third year.

Yes. Your membership will expire if you have not unlocked points or made a purchase for a period of 24 months or more.

Yes. We may, in our sole discretion, cancel, modify, restrict or terminate the Sitara Jewelry Club or any aspect or feature of the Sitara Jewelry Club at any time without prior notice, even though such changes may affect the value of points and benefits already accumulated or earned and/or the ability to unlock accumulated points and benefits

Yes. Sitara Jewelry, in its sole discretion, can terminate any membership for any reason including, but not limited to, any failure to comply with the Sitara Jewelry Club Terms & Conditions and/or our website Terms & Conditions.

If your membership is terminated or expires, points and benefits in your account will automatically terminate.

If you decide you no longer want to be a part of the Sitara Jewelry Club, you can opt-out in your account on sitaracollections.com or by contacting us at (917) 575-0467.

You can update your information by visiting your account online at sitaracollections.com.

If you have questions related to your membership account, please email Customer Service or call us at (917) 575-0467.

You can reset your password on sitaracollections.com by selecting “Forgot My Password” on the login page.

No. Neither accounts nor points and benefits may be shared or combined. Only the member paying for the products may accumulate or unlock points and benefits.

No. Points and benefits earned through the Sitara Jewelry Club have no cash value and are non-transferable. You have no property rights in the points and benefits. Products received as a Sitara Jewelry Club reward cannot be returned or exchanged for money or any other products or points.

You can manage your marketing email preferences in your account on sitaracollections.com and from the link at the bottom of each of our marketing emails. Email communications from Sitara Jewelry give you news on the latest looks, launches, tips, trends, offers and more. In any instance in which you opt out of receiving marketing emails from Sitara Jewelry, you will continue to receive transactional emails (e.g., your birthday gift offer code, etc.) related to your Sitara Jewelry Club account.
Still have questions? Please contact Customer Service or call (917) 575-0467.

If you have any issues with redeeming your product rewards, please contact Customer Service or call (917) 575-0467.