Help Center

If you want to change your password, or have forgotten it, go the first page where you LOG IN and click on "Forgot Password". It will walk you through the process in 2 easy steps, then hit submit and it's complete.

When you make a purchase, it saves all of the shipping address's you have used. You will be able to view and add or change an address each time. Click on the words "View Address" and you can insert a new address.

Go to the bottom of the "Account Information" section and click on "Unsubscribe".

Sitara Collections features a simple 3-step checkout process. 

• Step 1: "Shipping", enter your shipping address. 

• Step 2: "Billing", choose the credit card you chose to use. Enter your payment information. Enter a separate billing address if different than your shipping address. Each time you place an order you have the opportunity to add or delete a shipping address. 

• Step 3 Review your order summary. If you have a promo code or gift card, you may enter it here. Click the "Submit" button to complete checkout and submit your order.

Promotional offers are subjected to change and end at the discretion of Sitara Collections, are nontransferable and not valid on previous purchases, purchases of gift cards, taxes, or shipping & handling charges, unless specifically noted. Offer are valid only on this Store. Sitara Collections in its sole discretion may refuse to redeem any promotion code or offer that it believes in good faith to be fraudulently or improperly obtained and/or that has not been redeemed by the intended recipient of the promotion code or offer. Sitara Collections in its sole discretion reserves the right to invalidate and/or not honor promotion codes or offers that are obtained through any party other than Sitara Collections, including, but not limited to, through third party sites.

Once your order has been successfully submitted, you will automatically receive a confirmation email that includes your order number. Your order will then be reviewed and after payment have been confirmed, it will be prepared with a shipping label you will receive another email with shipping confirmation. We encourage you to print or save the Thank You page and Order Confirmation email for your records.

We will email you as soon as your order ships. The notice will also contain a tracking link within the email that you can click on for more detailed shipping information.

To review the details of orders, either current or in your history, pull the order number that is sent within each confirmation email. Go to "My Account" and you can view the list of all purchases by order number. Click on the order number you are looking for to get more detailed information.

Orders shipping to addresses in the following states are subject to that states sales tax: Maryland (MD)

We currently accept Visa, MasterCard, American Express, Discover Card, and Diner's Club, Amazon Pay, Apple Pay, PayPal and Afterpay. When your credit card is authorized, funds are put on hold until the transaction is completed. All purchases require bank authorization prior to shipping. Only authorized orders will be processed and shipped. Your billing information must be exactly as it appears on your credit card statement. If any numbers are different, the order cannot be processed. Be sure to correctly spell city names and avoid using abbreviations (unless that is how it appears on your statement). Contact your financial institution if you need the exact billing address associated with your credit card. For your security, Sitara Collections requires you to enter your 3- or 4-digit card identification number (CID/CVN/CVV/CVC) on all orders for Visa, MasterCard, American Express, and Discover transactions.

If a debit card or check card is used to make a purchase at Sitara Collections and the purchase is not accepted for any reason, please be aware that most banks will continue to hold the 'authorized' funds (counting against the account balance until the authorization clears) even if the order is not accepted. The most common reason for a failed transaction is that the billing address entered does not match the billing address for the debit/check/credit card being used for payment. Sitara Collections uses an Address Verification System (AVS) that will reject any transaction for a billing address mismatch for security measures. Sitara Collections does not have the capability nor is it obligated to release the bank's temporary hold of authorized funds. Since Sitara Collections does not have the capability to release the bank's temporary hold of funds, Sitara Collections cannot be held responsible for the policies of the customer's banking institution regarding the holding of authorized funds. Please note that authorization fund holds last for varying periods, depending on the issuing credit card company's policy. This period may last as little as three days or as long as several months. If such a situation arises, we suggest that the customer contact the issuing credit card company or bank directly.

Unless you received an order confirmation, we did not charge your card. If your credit card was declined, you may see pending transactions for each attempt to submit payment. The pending transaction will clear up within three to five business days, depending on your bank, and will never turn into a charge. You will always get an email confirmation when an order is successfully placed on our site. Please check your billing address before submitting the order again.

Sitara Collections offers FREE US Shipping on all domestic orders (before tax & shipping, after promotional discount). No promotion code is required to receive free shipping. All orders placed by 11 AM EST Monday - Friday will be shipped the same day. Orders placed after 11 AM EST will be shipped on the next business day. 2-Day and Overnight shipping services are not available for shipments to APO/FPO/DPO, P.O. BOX destinations, U.S. Territories, and some locations in Alaska and Hawaii.

Estimated Shipping Times:

- Free USPS Shipping on ALL domestic orders  (5-7 business days) before tax & shipping. (Estimated delivery time for AK, HI, and Puerto Rico is 14-20 days.)

- FedEx/UPS 2day - $14.00 (2 days) NO SATURDAY DELIVERY (Estimated delivery time for 2day and overnight shipping to AK & HI is 3 business days. We do not offer 2-day or overnight shipping to Puerto Rico.)

- FedEx/UPS Overnight - $24.00 (1 day) NO SATURDAY DELIVERY.

International Shipments: All shipping costs are determined at time of shipping.

Yes, at this time we can ship internationally.  Shipping costs are determined at checkout.  There are some countries that we cannot ship to and is based on decisions made by the US Government.  If your country is on that list, you will receive an email once you place your order informing you of this.

SitaraCollections.com ships to all stateside locations. All shipments to APO, FPO, and DPO addresses are sent via USPS. Due to military handling time, delivery to some destinations may take up to 21 days.

Yes, we do offer drop shipping through a Drop Shipping supplier. The benefits include: The customer purchases our products from you. Earn income with no inventory!  Offer hundreds of handmade jewelry products on your website with no hassle. No worries about shipping. Keep your customers coming back with our incentives

PLEASE NOTE: This program is only available for businesses inside the United States.  We ask that you do not sell our products on Amazon, Overstock, Etsy, or Ebay. Please email us at [email protected] if you are interested in adding a drop-ship program with Sitara Collections. 

• Your Sitara Collections E-Gift Card may be used to purchase any merchandise online at SitaraCollections.com.
• Purchase or use of Sitara Collections E-Gift Cards constitutes acceptance of all terms and conditions.
• Treat and safeguard your Sitara Collections E-Gift Card like cash. Biossance is not responsible for lost or stolen e-gift cards.
• When you make a purchase with your Sitara Collections E-Gift Card number, the value of your purchase plus any shipping/handling fees and sales tax, if applicable, will be automatically deducted from your E-Gift Card number balance.
• If the value of your  Sitara Collections E-Gift Card is greater than the amount of your total purchase, you will be able to use the remaining balance for future purchases, subject to these terms and conditions. If the value of your Sitara Collections E-Gift Card is less than the amount of your total purchase, you must use a credit card or other payment method available at Sitara Collections.com in order to complete your purchase.
• The Sitara Collections E-Gift Cards are non-refundable, are not redeemable for cash, cannot be replaced if lost, stolen or destroyed and cannot be resold or transferred for value, except where required by law.
• Once a Sitara Collections E-Gift Card is activated it is not transferable to anyone else.
• The Sitara Collections E-Gift Cards do not have activation charges, or service fees.
• Sitara Collections reserves the right to close customer accounts and request alternative forms of payment if a fraudulently obtained Sitara Collections E-Gift Card is redeemed on purchases through SitaraCollections.com.
• If you return merchandise originally purchased with a Sitara Collections E-Gift Card, any refund will be issued in the form of Sitara Collections store balance, which may be used online at SitaraCollections.com.
• The Sitara Collections E-Gift Cards cannot be used to purchase other gift cards.
• Promotions and other special offers may not be used to purchase Gift Cards.
• Any merchandise purchased with a Sitara Collections E-Gift Card is subject to the Sitara Collections return policies.
• Sitara Collections E-Gift Card is only available in pre-set denominations. Sitara s Collections does not offer custom e-gift card value at this time.
• Your Sitara Collections E-Gift Card never expires.

Our jewelry is hand-crafted using a variety of high quality materials, including semi-precious stone, glass, resin, 18K gold, sterling silver and brass. Exact materials associated with each style are listed on their product detail page.

M A T E R I A L S 

Sitara Collections metal jewelry is handmade using either sterling silver or 14KT gold plate over brass.  We also have pieces that have 14KT gold over sterling silver, as well as fashion jewelry made out of brass or faux gemstones. We have provided the materials used in the making of our jewelry in the details section for each item, so you can decide if the item is right for you.  We use faceted and cab stones as well as various man-made stones and different varieties of Hydro Glass. All jewelry on this site is as per international standards and does not contain Nickel, Cadmium, or Lead. Many of our pieces also come with an anti-tarnish plating on them to keep the silver looking fresh longer.

M E T A L S

Gold-Plated Brass: The base metal of this jewelry is Brass, which is an alloy of Copper and Zinc. The pieces are then 14k Gold plated.  Our gold-plated brass jewelry is lead-free and nickel free. Our gemstones are semi-precious gemstones unless noted otherwise.

STERLING SILVER

The Sterling Silver used is all 92.5% silver.  Our styles range from high-finish to matte and slightly oxidized, depending on the style. Some silver styles are brass (such as our cuffs) and have 20 mils of Silver plating, and will be noted under the metal on the detail page.  All of our sterling silver and gold-plated sterling silver is marked with the 925 symbol.

S O U R C I N G

We do our best to source stones that are ethically mined. Most of the stones in our collection come from India and Brazil.  All of our jewelry is fair trade, made for us by our artisan producer groups.

A S S E M B L Y

All of Sitara Collections' jewelry is handmade and assembled/finished in India, all cast pieces are made in India.  We do not buy from China.  The only items in our collection not from India include our leather bracelets from Indonesia and fashion bracelets from Guatemala. 

Nickel: We do not add Nickel to Sitara Collections Jewelry, however there can be trace amounts in some of the metals we use in our production which could lead to low levels being present in some of our pieces. These levels are tested regularly to ensure they are low enough that most people will not have a reaction. A small number of people who are hypersensitive may suffer a reaction.

Many factors can influence the condition of the jewelry. Therefore you should make sure that your jewelry is properly cleaned, repaired, and stored. Take care to avoid extreme humidity or heat as this may cause tarnishing. This will keep them looking their best.

CARE INSTRUCTIONS

Please follow these steps to ensure your beautiful jewelry lasts a lifetime. Wearing Silver Jewelry will naturally tarnish over time. Always protect your jewelry from knocks, scratches, chemicals, sunlight, and heat/cold to minimize these effects. We recommend removing jewelry when you shower and particularly when on the beach, in the sea, or in chlorinated water. Avoid spraying perfume or applying creams directly onto your jewelry. Keep away from extreme temperatures, humidity, and sunlight, and avoid wearing your jewelry when using bleach.

Storing

To protect your jewelry, pieces should be individually placed in a pouch or within a soft-lined box to stop them from being scratched or tangled. Ideally store your jewelry in a dark, cool and dry place, and try to keep pieces apart, so that they don't rub together or tangle up. Cleaning metal -Using a soft, lint free cloth is an effective way to keep silver, 18ct yellow gold vermeil jewelry looking shiny and lustrous. A silver cleaner can also be used to clean sterling silver pieces. Ideally, store silver pieces in an airtight bag to help reduce tarnishing. Do not use tissue paper or paper towels to clean metal as they can cause scratching.

Gemstones 

Since many gemstones are quite delicate, hot water, harsh chemicals and cleaners should be avoided at all times. We advise cleaning your semi-precious gemstones with a clean, soft, damp cloth after wearing. Very porous stones such as turquoise should be cleaned using an untreated, dry, soft cloth only. Do not use tissue paper or paper towels to clean gemstones as they can cause scratching.

Absolutely, we want to be sure you are 100% satisfies with your purchase. Please note: Final Sale items cannot be returned. 

If unhappy for any reason, email us for a pre-paid USPS return label so you can easily send back your purchase. We are NOT responsible for lost return packages, and recommend you insure and track your package. You are also welcome to use the shipping method of your choice. Please address all returns to:

SITARA COLLECTIONS

952 W. Main Street

Crisfield, MD 21817

You will receive an email confirmation from Sitara Collections once your return has been processed completely. You will NOT receive an email when your return has been received by our Returns Department. Please allow up to 20 days for your package to arrive and our Returns Department to refund your original form of payment. For more about our return policy, visit the Returns page.