Help Center

We ship orders from our Crisfield, MD warehouse Monday through Friday. Orders placed with free standard shipping are usually shipped from our warehouse within 2-3 business days (M-F) of purchase, unless otherwise noted. Pre-order items and custom pieces will ship after their allotted processing time. When your order ships, we will email you a shipping confirmation with tracking information. Please check your spam folder if you did not receive this email, or track your order by clicking "Account" and then "My Orders."

Your jewlery will arrive individually wrapped and arrive with a complimentary travel pouch.

Our jewelry is hand-crafted using a variety of high quality materials, including semi-precious stone, glass, resin, 18K gold, sterling silver and brass. Exact materials associated with each style are listed on their product detail page.

To keep your new jewelry at their best, please give them occasional breaks and store neatly when not in use. Avoid contact with moisture and liquid cosmetics; this includes lotion, sunscreen, and perfume. Jewelry that is not solid gold should never be worn in the shower, the pool or the ocean. Also pack jewelry carefully for travel, we recommend always storing them in your carry-on luggage.

For all press inquiries email Linda@SitaraCollections.com

All U.S. orders are shipped via USPS, UPS Ground or Air.

Absolutely, we want to be sure you are 100% satisfies with your purchase. Please note: Final Sale items cannot be returned. 

If unhappy for any reason, email us for a pre-paid USPS return label so you can easily send back your purchase. We are NOT responsible for lost return packages, and recommend you insure and track your package. You are also welcome to use the shipping method of your choice. Please address all returns to:

You will receive an email confirmation from Sitara Collections once your return has been processed completely. You will NOT receive an email when your return has been received by our Returns Department. Please allow up to 20 days for your package to arrive and our Returns Department to refund your original form of payment. For more about our return policy, visit the Returns page.

We accept Visa, Mastercard, Discover, American Express and PayPal.

Unless you received an order confirmation, we did not charge your card. If your credit card was declined, you may see pending transactions for each attempt to submit payment. The pending transaction will clear up within three to five business days, depending on your bank, and will never turn into a charge. You will always get an email confirmation when an order is successfully placed on our site. Please check your billing address before submitting the order again.

Unfortunately, we cannot retroactively apply promotion codes to any orders.

In general, promotion codes cannot be used on gift cards and promotional-priced products. If you have questions about the exclusions or fine print, please email Linda@SitaraCollections.com